The 29th Annual HomeBuyers’ Choice Awards by Eliant took place during the firm’s 40th Anniversary Celebration in Newport Beach, CA on April 11, 2024. These awards are powered by Eliant’s best-in-class technology, reliable data, and actionable insights. They are given to the highest-rated single-division and multi-division home builders based on the ratings, opinions, and experiences of more than 190,000 recent homebuyers from 225 major new home builders across the United States.
The top honor at the HomeBuyers’ Choice Awards is The Eliant, which is presented to the highest-rated single-division and multi-division home builders for the best overall purchase and ownership experience. Customers’ ratings of key measures in the Eliant Home multi-stage survey series, captured at move-in, mid-year, and year-end, determine the winners. This year, Olson Homes received The Eliant award for the fifth time in a row in the single-division segment, while Chesmar Homes won in the multi-division segment.
Olson Homes also received eight other awards, including five first-place wins for First Year Quality, First Year Customer Service Experience, and Best Customer Communication. Liza Guidotti and Matt Smelser of Olson Homes won first place for Sales Representative of the Year and Customer Service Representative of the Year, respectively, for medium-volume surveys.
Chesmar Homes received 13 awards, including The Eliant, Purchase Experience, First Year Quality, and First Year Customer Service Experience. Seven of the awards recognized individual reps for Sales Representative of the Year, Customer Service Representative of the Year, and Construction Representative of the Year.
Finally, Dalia Diaz from Landsea Homes was named Customer Experience Leader of the Year, recognizing exceptional leadership in customer experience excellence across all qualifying builders.