The recent lawsuit filed by the U.S. Department of Justice (DOJ) against Uber Technologies, Inc. has sparked significant concern among disability activists and shareholder advocates. Leaders from the National Center for Public Policy Research’s Able Americans program and Free Enterprise Project (FEP) have formally reached out to Uber’s board, demanding clarity regarding the company’s treatment of individuals with disabilities.
In their letter, the activists emphasize the importance of disability access for Uber’s legal compliance and its reputation among customers, as well as the protection of shareholder value. “Disability access goes directly to Uber’s compliance with federal law, the trust of its customers, and its ability to safeguard shareholder value against reputational damage and costly litigation,” the letter asserts.
The DOJ’s recent allegations against Uber paint a troubling picture, claiming that some Uber drivers have “insulted and demeaned” passengers with disabilities, denied them service—including those with service animals—and imposed inappropriate fees related to these passengers. Despite Uber’s assertion of maintaining a “zero-tolerance policy” and investment in driver training, the lawsuit suggests that the enforcement of these policies may be lacking.
In response, representatives from the National Center have questioned the effectiveness of Uber’s disability training initiatives and called for increased transparency regarding the company’s compliance with the Americans with Disabilities Act. They urge Uber to provide documentation of disciplinary actions taken against drivers who violate disability policies.
Rachel Barkley, director of the Able Americans project, stated, “Uber’s apparent pattern of discrimination against people with disabilities is unacceptable and unlawful. No one should face barriers simply because they use a wheelchair or live with a disability. Equal access to transportation is not a privilege—it is a civil right.” She highlighted the pressing need for accountability, especially in light of the DOJ’s findings.
Stefan Padfield, executive director of the Free Enterprise Project, shared concerns from a shareholder perspective, pointing out that these allegations could impact Uber’s financial performance. “Uber shareholders also have reason to be concerned about the bottom-line implications of these allegations and deserve to know what Uber is doing to address the underlying issues,” he stated.
As the situation unfolds, both disability advocates and shareholders will be watching closely to see how Uber responds to these challenges and ensures equitable treatment for all passengers.
The complete letter can be downloaded here.