Fusionex, the acclaimed data technology specialist, has emerged victorious in securing a multi-year contract with one of the world’s leading international logistics conglomerates. The partnership aims to leverage Fusionex‘s cutting-edge digital solutions, including Artificial Intelligence (AI), Machine Learning, and Robotic Process Automation (RPA), to propel customer experience to new heights and unlock superior business insights.
The client, a venerable logistics group with a global workforce exceeding 350,000 employees across more than 200 countries, specializes in providing integrated services and customized solutions for the management and transportation of letters, parcels, goods, and information. Faced with the challenges of the digital era, the client has opted to collaborate with Fusionex to revolutionize its customer experience strategies.
Fusionex‘s role in this transformative journey involves the implementation of state-of-the-art solutions designed to enhance the client’s existing platform, logistics systems, and daily operations. One notable addition is the deployment of an AI-powered virtual sales assistant, set to address customer inquiries, troubleshoot problems, and manage shipment orders, thereby creating a seamlessly automated and futuristic customer experience.
The integration of Fusionex GIANT’s Robotic Process Automation (RPA) will shift the client’s operations from a reactive to a proactive model, transforming manual processes into autonomous ones. This strategic move ensures the seamless integration of customer shipment orders into the client’s back office system. With the AI-powered virtual assistant and platform accessible 24/7, the client gains increased responsiveness to incoming queries and an enhanced capacity to manage a higher volume of customer interactions. Consequently, this expanded capability widens the customer acquisition funnel, increasing the likelihood of converting visitors into loyal customers.
Moreover, Fusionex‘s scalable AI platform, powered by Machine Learning, is poised to handle hundreds of thousands of shipment orders simultaneously, ensuring long-term sustainability to manage escalating traffic. Despite the sophistication of the technology, Fusionex ensures that the virtual assistant remains easy and natural to interact with, mimicking the experience of engaging with a real-life attendant. Notably, this seamless integration eliminates the need for the client’s end-customers to install additional applications on their mobile phones.
Fusionex International Group CEO, Dato’ Seri Ivan Teh, expressed enthusiasm about the collaboration, stating, “We are thrilled to be working with the client to simplify, transform, and integrate advanced digital technologies into their core operational ecosystem and processes. In this hyper-connected world where consumers expect immediate results, it is crucial that our client can prioritize their customers at the heart of their digital supply chain. We at Fusionex believe that our innovative AI-powered solutions will help our client overcome bottlenecks, enabling the discovery of new opportunities, enhancing customer experiences, and reshaping what is possible in the logistics industry.”
In conclusion, Fusionex’s groundbreaking partnership with this global logistics powerhouse signifies a significant step forward in the integration of AI, Machine Learning, and RPA in the logistics industry. The collaboration promises to not only streamline operational processes but also redefine the standard for customer experience in an increasingly digital landscape.
About Fusionex International
Fusionex International is an established multi-award winning data technology provider specializing in Analytics, Big Data, IR 4.0, Machine Learning, and Artificial Intelligence. Its offerings are focused on helping clients unlock value and derive insights from data. Featured on Forbes, Bloomberg, Gartner, IDC, Forrester, Edison and Huffington Post, Fusionex International is the largest Big Data Analytics company and market leader in ASEAN, bringing state-of-the-art, innovative and breakthrough data-driven platforms to its stable of clientele (including Fortune 500, FTSE companies, large conglomerates as well as a wide array of small and medium enterprises (SMEs)) that spans across the United States, Europe as well as Asia Pacific. Fusionex International is also an MDEC GAIN company as well as an MGS recipient.
Gartner’s 2018 report on Modern Analytics and Business Intelligence shortlisted and commended Fusionex Review data technology platform. In addition, Fusionex has been as identified as a Major Player in IDC’s MarketScape Report for Big Data & Analytics. Fusionex is the only ASEAN-based company to be featured in both reports, cementing its credentials in the data technology market for this region.
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